Privacy Policy

1. Who we are

Darkflame Studio ("we", "us", "our") is a South African design and engineering studio. For any privacy-related enquiries, contact us at hello@darkflame.co.za.

2. Information we collect

• Contact details you submit (name, email, message) via our enquiry form or email.
• Technical data such as IP address, browser type, device, and pages visited.
• Cookies and similar technologies as described in our Cookie Notice below.

3. How we use your information

• To respond to enquiries and provide quotations or services you request.
• To operate, maintain, and improve our website and services.
• To comply with legal and regulatory obligations.

4. Lawful basis (POPIA)

We process personal information on the basis of your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests, as permitted by Section 11 of POPIA.

5. Sharing of information

We do not sell your personal information. We may share it with trusted service providers (e.g. hosting, analytics, email) that act as our operators and are bound by confidentiality obligations.

6. Security

We apply reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, or disclosure, as required by Section 19 of POPIA.

7. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Your rights

Under POPIA you have the right to access, correct, or delete your personal information, to object to processing, and to lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za). To exercise your rights, contact us at hello@darkflame.co.za.

9. Cookies

Our site uses essential cookies required for the website to function, and may use analytics cookies to understand site usage. You can accept or decline non-essential cookies through our cookie banner, and you can clear your browser's site data at any time to reset your preference.

10. Changes

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.