Relay is a small-business operations platform that connects CRM, billing, purchasing, communication and support in one focused workspace, then adapts to the way your business actually works.
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5mMost businesses stitch together CRM, invoicing, shared inboxes, supplier spreadsheets, campaign tools and support desks.
Relay replaces that patchwork with one connected operating layer, keeping customer, revenue and operational context in the same place.
Relay keeps leads, pipeline, customer records and communications together so context follows the relationship instead of disappearing between tools.
Structured prospects, stages and opportunity tracking.
Invoices, quotations, communications and support in one record.
Operational visibility across sales, activity and revenue.
Quotations, invoices, recurring billing and time-based work share the same customer, product and pricing data.
Professional documents with quote-to-invoice traceability.
Monthly and annual recurring invoice workflows.
Time entries and hourly products for service-based work.
Relay handles product pricing, suppliers, purchase orders and supplier invoices without pushing the back office into spreadsheets.
Catalogue, SKU, cost, markup and printable price-list workflows.
Supplier records, purchase orders, status tracking and PDFs.
Incoming supplier billing recorded alongside purchasing history.
Relay combines inbox, outbound campaigns, support and controlled sending so conversations become part of the operating record.
Direct IMAP/SMTP sync with encrypted mailbox credentials.
Outbound campaigns with controls to prevent unwanted repeat contact.
Tickets and customer service context inside the same workspace.
Relay carries context into fulfilment, finance, purchasing, communication and support, with the infrastructure to stay private and deployable for each business.
Relay is not a rigid off-the-shelf CRM. Darkflame can modify it to suit the way your business operates, from terminology and fields to workflows, document logic, dashboards, integrations and entirely new modules.
All core Relay features are included. Client-specific modifications, bespoke modules, third-party usage and custom integrations are scoped separately where applicable.
Tell us how your business works now. We’ll show you what Relay can replace, connect, simplify or reshape around you.
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